1. Our main channel of booking is via website www.gopengglampingpark.com. All other online booking channel via OTA, Klook, etc is a third-party booking channel not directly with us and confirmation with them might not reflect actual confirmation with us. We are not responsible of your booking with them.
2. Depending on the type of booking weekend or weekday, a deposit or full payment may be required at the time of booking. We accept payment online bank transfers, credit card/debit card payment is only acceptable on premise. The available payment options are displayed during the booking process with our sales representative on WhatsApp.
Rate type:
a. Weekday: Full payment is required to confirm your booking and secure the property. Prove of payment need to be presented to our sales person.
(RM58.00 School/Public Holiday surcharge will be charge per night per tent for booking during School Holiday and Public Holiday.)
b. Weekend: 50% payment from total amount is required to confirm your booking and secure the property. Prove of payment need to be presented to our sales person.
c. PROMO: For all Promotion price, full payment is required to confirm your booking and secure the property. Prove of payment need to be presented to our sales person.
- Upon confirmation of payment on receipt of the deposit, you will receive an email confirming your booking details.
- The remaining balance will be due 7 days for booking of 3 and less tents of 12 pax or 14 days for group booking of 3 or more tents in advance of your arrival date. An email reminder will be sent to you 7 to 14 days prior to your arrival date, where an outstanding balance remains. The reminder email gives you the option to pay the remaining balance by online banking within 24 hours.
- Bookings made within 7 days for booking less than 3 tents or 12 pax OR 14 days for group booking of more than 4 tents in advance of your arrival date will be charged the full balance at the time of booking.
- If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.
- However, should a credit arrangement exist between our 2 companies/organisation/etc, an official confirmation letter/form/etc need to be presented in the form of Local Order/Purchase Order/etc to prove your commitment to make the payment. the bills have to be cleared within 14 days of invoice of bills. If payment is not cleared within 14 days, a fee of 18% will be charged for which your companies/organisation/etc which is solely your responsibility.
- At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s)). We will not be responsible or liable for errors in booking details. We will not be under the obligation to refund or modify the booking should you fail to give us reasonable notice of any error in the booking details prior to the check-in date.
- Bookings are accepted subject to room availability.
Children :
1. Children from the age of 6 years old to 12 years old is chargeable for kids’ price.
2. Children from the age of 5 years old and below is FOC*
– Weekday : Follows Maximum tent occupancy.
– Weekend : 1 FOC kids for 2 paying adults sharing the same bed.
Tax (starting 1 March 2024)
- Sales and Service Tax (SST) of 8%
– Per night basis accommodation, as per package with meals, all activities, claimed vouchers, Rentals, Beverages. - Sales and Service Tax (SST) of 6%
– Prepared Meals add On, Ala Carte, Buffet (not in Package) - Tourism Tax
– The Malaysian Government has reinstated the Tourism Tax (TTX) of RM10. 00 per room per night for all foreign passport holders for hotel stays effective from 1st January 2023.
Cancellation, Amendment, Refund
Accommodation
- Cancellation and request of refund OR Amendments / postpone of date must be made NO later than 7 days for booking less than 3 tents/12 pax OR 14 days for group booking of more than 4 tents prior your date of arrival.
- Refund is subjected to 10% cancellation surcharge from total amount of reservation. And NO refund request will be entertain for cancellation made less than 7 / 14 days prior to date of arrival.
- Date changes made more than 7 days for booking less than 3 tents/12 pax OR 14 days for group booking of more than 4 tents prior to your original arrival date are allowed without charges for the first time and RM20 per tents per night charges will be imposed on the next date changes / amendments of date.
- Cancellation/amendment/postponement or any form of booking alteration/modification of a confirmed booking must be made in writing either by WhatApps messages at +60132408857 or email at booking@gopengglampingpark.com to avoid misunderstanding and act as a proof. No cancellation/amendments or refund request will be entertained via phone call.
- Unless otherwise expressly stated, no refund, changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.
